PRIVACY POLICY

INTRODUCTION

This Privacy Policy ("Policy") is published and maintained by Everhope Oncology Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at 258/A, Bommasandra Industrial Area, Hosur Road, Anekal Taluk, Bommasandra Industrial Estate, Bangalore, Karnataka, India, 560099 ("Everhope" or "We/we" or "Us/us", or "Our/our"). This Policy governs the collection, storage, processing, disclosure, and transfer of Personal Information (as defined below), including sensitive personal data or information, provided by users ("You", "Your", or "User/user") who access or use our website everhope.care ("Website"), mobile application ("Application"), and services offered therein (collectively, "Services").

This Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws of India. By accessing our Website, Application, or Services, You expressly consent to our collection, storage, processing, disclosure, and transfer of Your Personal Information in accordance with this Policy.

CONSENT

• By accessing the Website or Application or by clicking on the "I accept" button at the end of the page containing the Policy or by providing us Your Personal Information or by making use of the Services provided by the Website or Application, You hereby consent to the collection, storage, processing, disclosure and transfer of Your Personal Information in accordance with the provisions of this Policy.
• You acknowledge that You are providing Your Personal Information out of Your free will and that the collection of Your Personal Information is necessary for the purposes identified hereunder. You hereby consent that the collection, storage, processing, disclosure and transfer of any Personal Information shall not cause any wrongful loss to You if it is done in accordance with the provisions of this Policy.
• You have the option not to provide us the Personal Information sought to be collected. You will also have an option to withdraw Your consent at any point, provided such withdrawal of the consent is intimated to us in writing. If You wish to withdraw Your consent, please write to us at support@everhope.care. If You do not provide us Your Personal Information or if You withdraw the consent to provide us Personal Information at any point in time, We shall have the option not to fulfill the purposes for which the said Personal Information was sought and We may restrict You from using the Website, Application or Services.

CHANGES TO THE POLICY

We may update this Policy from time to time. There is a tab at the end of the Policy which indicates when the Policy was last updated.

• When we update Your Policy, the next time You visit the Website or Application, the Website or Application will provide a message which will intimate You of the amendments to the Policy. You will be required to provide Your consent to the amendments before You proceed. If You do not agree to the amendments, please do not use the Website, Application or Services any further.

PERSONAL INFORMATION COLLECTED

The kinds of information that We collect about You include but are not limited to the following:

• patient/caregiver/doctor/health care professional name/health coaches;
• birth date/age;
• gender;
• address (including country and pin/postal code);
• phone number/mobile number;
• email address;
• physical, physiological and mental health condition, provided by You and/or Your health care professional or health coaches or accessible from Your medical records, reports from medical testing that will be done as part of the services;
• personal medical records and history;
• valid financial information at time of purchase of product/Services and/or online payment;
• login ID and password;
• user details as provided at the time of registration or thereafter;
• records of interaction with our representatives;
• Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used;
• Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used;
• master and transaction data and other data stored in Your user account;
• internet protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files; and
• any other information that is willingly shared by You.

(collectively referred to as "Personal Information").

HOW WE COLLECT PERSONAL INFORMATION

The methods by which we collect your Personal information include but are not limited to the following:

• when You register on our Website or Application;
• when You provide Your Personal information to us;
• during the course of Services provided to You by us;
• when You use the features on our Website or Application;
• by the use of cookies (discussed below);
• from third parties, including healthcare providers, with Your explicit consent; and
• through automated technologies or interactions.

USE OF PERSONAL INFORMATION

Your Personal Information may be used for various purposes including but not limited to the following:

• To operate and improve the Website or Application;
• To provide effective Services;
• To perform studies, research and analysis for improving our information, analysis, services and technologies; and ensuring that the content and advertising displayed are customized to Your interests and preferences;
• To contact You via phone, sms, whatsapp, email, application etc. for appointments, technical issues, payment reminders and other security announcements;
• To send promotional mailings from Us or any of Our channel partners via sms, whatsapp, email or snail mail;
• To advertise products and Services of Everhope and third parties;
• To transfer information about You if we are acquired by or merged with another company;
• To share with our business partners for provision of specific services you have ordered so as to enable them to provide effective services to You;
• To administer or otherwise carry out Our obligations in relation to any agreement You have with us;
• To build Your profile on the Website or Application;
• To respond to, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of our agreement with You or as otherwise required by law; and
• To aggregate Personal Information for research, statistical analysis and business intelligence purposes, and to sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.

SHARING AND TRANSFERRING OF PERSONAL INFORMATION

You consent to and authorize us to exchange, transfer, share, part with all or any of Your Personal information, across borders and from Your country to any other countries across the world with third parties or our affiliates / agents / third party service providers / partners / banks and financial institutions for the purposes specified under this Policy or as may be required by applicable law. You acknowledge that some countries where we may transfer Your Personal information may not have data protection laws which are as stringent as the laws of Your own country. You acknowledge that it is adequate that when Everhope transfers your Personal information to any other entity within or outside Your country of residence, Everhope will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Policy.

USE OF COOKIES

• We may store temporary or permanent 'cookies' on Your computer. You can erase or choose to block these cookies from Your computer. You can configure Your computer's browser to alert You when we attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Website or Application.

We use the following types of cookies:

• Essential cookies: Necessary for the functioning of our Website and Application
• Analytical/performance cookies: To analyze how visitors use our Website and Application
• Functionality cookies: To recognize and remember Your preferences
• Targeting cookies: To deliver relevant advertisements

SECURITY

The security of Your Personal information is important to us. We have adopted reasonable security practices and procedures including role-based access, password protection, encryption etc., to ensure that the Personal information collected is secure. You agree that such measures are secured and adequate. We restrict access to Your Personal information to our and our affiliates' employees, agents, third party service providers, partners, and agencies who need to know such Personal information in relation to the purposes as specified above in this Policy and provided that such entities agree to abide by this Policy.

THIRD PARTY LINKS

During Your interactions with us, it may happen that we provide/include links and hyperlinks of third party websites. It may also happen that You include links and hyperlinks of third party websites. The listing of such third party external sites (by You or by Us) does not imply endorsement of such site by Everhope. Such third party sites are governed by their own terms and conditions and when You access such third party sites, You will be governed by the terms of such third party sites. We do not make any representations regarding the availability and performance of any of the external sites. We are not responsible for the content, terms of use, privacy policies and practices of such third party websites.

YOUR RIGHTS

Under applicable Indian laws, You have the following rights regarding Your Personal information:

• Right to access: You have the right to request access to Your Personal information that we hold.
• Right to correction: You have the right to request correction of Your Personal information that we hold.
• Right to withdraw consent: You have the right to withdraw Your consent at any time where we relied on Your consent to process Your Personal information.
• Right to data portability: You have the right to request the transfer of Your Personal information to another party in certain circumstances.
• Right to object: You have the right to object to certain types of processing such as direct marketing.
• If You need to update or correct Your Personal Information or have any grievance with respect to the processing or use of Your Personal Information, for any reason, You may send updates and corrections to us at care@Everhopecare.com and we will take all reasonable efforts to incorporate the changes within a reasonable period of time.

CHILDREN'S PRIVACY

Our Services are not intended for use by children under the age of 18 years without parental consent. We do not knowingly collect Personal information from children under 18. If You are a parent or guardian and You are aware that Your child has provided us with Personal information without Your consent, please contact us. If we become aware that we have collected Personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

COMPLIANCE WITH LAWS

You are not allowed to use the services of the Website or Application if any of the terms of this Policy are not in accordance with the applicable laws of Your country.

This Policy is governed by and shall be construed in accordance with the laws of India. Any dispute arising under this Policy shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India.

TERM OF STORAGE OF PERSONAL INFORMATION

• Everhope shall store Your Personal Information at least for a period of three years from the last date of use of the Services, Website or Application or for such period as may be required by law.

GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer appointed by Everhope are provided below:

The Grievance Officer shall acknowledge receipt of any complaint within 48 hours and resolve the complaint within 30 days from the date of receipt of the complaint.